Privacy

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We’d love to see how we can streamline your hiring together.

Contact sales

We’d love to see how we can streamline your hiring together.

Privacy Policy

At Medica Care, we are committed to protecting your privacy and ensuring the confidentiality and security of the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Medica Care is a healthcare staffing agency that specialises in providing experienced Registered Nurses (RNs), Enrolled Nurses (ENs), and Assistants in Nursing (AINs) to aged care facilities and hospitals across Australia.

2. What personal information we collect

We may collect the following types of personal information depending on whether you are a candidate, client, or website visitor:

For candidates (job seekers):

• Full name
• Contact details (email, phone, address)
• Date of birth
• Resume and employment history
• Education and qualifications
• AHPRA registration number and checks
• Right to work documents
• Tax File Number (TFN), bank details (for payroll)
• Superannuation details
• Referee details
• Vaccination records or health screening where required by law or client contracts

For clients (employers):

• Name and contact details of representatives
• Business name, ABN/ACN
• Job order and placement history
• Feedback or correspondence related to services

For website visitors:

• IP address and browser type
• Website usage data through cookies (see section 9)

3. How we collect personal information

We may collect your information directly from you via:

• Online application forms
• Email or phone communication
• In-person interviews or consultations
• Our website (including enquiry and registration forms)
• Third parties such as referees, previous employers, or government bodies (with consent)

4. Why we collect personal information

Medica Care collects and uses your personal information for the following purposes:

• To assess your suitability for employment opportunities
• To match job seekers with employer vacancies
• To verify credentials, licences, and compliance requirements
• To manage payroll, superannuation, and taxation
• To communicate important updates or opportunities
• To improve our services and user experience
• To comply with legal and regulatory obligations

5. Disclosure of your information

We may share your information with:

• Potential and current clients (with your consent)
• Our payroll and back-office partners
• Government bodies or regulators (e.g. ATO, AHPRA)
• Third-party service providers (e.g. IT, database hosting)
• Legal or professional advisers as required
• Any other parties you authorise



We never sell or rent your personal information.

6. Data storage and security

Medica Care takes reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. This includes secure digital storage systems, password protection, encryption, and staff training in data handling protocols.

Your information is stored securely in Australia and is only accessible by authorised personnel.

7. Access and correction

You may request access to the personal information we hold about you and request corrections if you believe any of it is inaccurate, incomplete, or outdated. To do this, please contact us using the details below. We may need to verify your identity before processing your request.l.

8. Retention of data

We retain your personal information only as long as it is necessary for the purposes it was collected. Once no longer required, your data will be securely deleted or de-identified, in compliance with relevant laws.

9. Cookies and website analytics

Our website may use cookies and tracking tools (like Google Analytics) to collect non-personal information about how visitors use our site. This helps us understand visitor behaviour, improve website functionality, and enhance your experience.

You can disable cookies in your browser settings if you prefer.

10. Third-party links

Our website may use cookies and tracking tools (like Google Analytics) to collect non-personal information about how visitors use our site. This helps us understand visitor behaviour, improve website functionality, and enhance your experience.

You can disable cookies in your browser settings if you prefer.

11. Changes to this privacy policy

Medica Care may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We recommend checking this page periodically to stay informed.

12. Contact us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:

Medica Care

Email:

Phone:

Address:

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint by contacting us. We will respond promptly and do our best to resolve the issue. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.